After-sales

Take your service management to a whole new level!

After-sales ans service

DealerBox gives you a complete overview of the entire aftersales cycle – from receiving a client call, managing service appointments, service contracts and labour tracking to invoicing. The solution helps you improve the quality of your aftersales activities by providing a detailed service history of each vehicle, repair status and contract data and others.

DealerBox stores various versions of service operations in terms of work times and compares them with manufacturer’s standard service times. The platform keeps real-time information on all available resources - mechanics, service engineers, service facilities capacities, open service orders, which allows efficient planning and service scheduling.

After-sales ans service

Functionalities:

  • Service scheduling
  • Service contracts (pre-paid) management
  • Posting of repairs from subcontractors
  • Standard and extended warranties tracking
  • Re-call campaigns/actions
  • Internal orders
  • Distribution of different bill-to customers on the lines of the service order
  • Job assignments to service engineers
  • Automatic reservation of spare parts
  • SMS notifications
  • Tire Hotel management
  • and many more

DealerBox defines all the features within the aftersales process that help you deliver exceptional customer aftersales experience.

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