Automotive CRM

Manage all your partner activities.

Wholesale CRM

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Vehicle importers and dealers get leads from many channels and usually find it hard to deliver an accurate follow-up to all their potential customers. To ensure the correct processing of leads and the subsequent opportunity management, they need a powerful tool to organize all incoming data, distribute it and use it wisely to drive new opportunities. DealerBox’s CRM module provides a structured CRM process within both importers and dealers with the help of Dynamics 365 Marketing, Dynamics 365 Sales, and the Dynamics 365 Automotive Accelerator.

What is the Dynamics 365 Automotive Accelerator?

The Dynamics 365 Automotive Accelerator lets you develop solutions based on entities and attributes that dealerships, importers, and OEMs leverage for customer experience and other customer relationship processes. These include deals, specifications, fleet, warranties, inspection, test drives, sales contracts, branding, business, customer-vehicle relationship, vehicle and equipment, lead, service, and after-sales management. The accelerator also comes with an automotive data model, Power BI apps, and other apps based on connected experiences.

What our CRM functionalities let you do:

Generate leads and opportunities through multiple communication channels and perform sophisticated lead scoring
Plan and execute integrated marketing campaigns through your most powerful channels (website, email, blog, social media, or direct contact)
Track campaign performance and ROI
Manage communication with prospective clients through your website, chat, call center or email client
Take advantage of a streamlined field service process that can be managed remotely
Get full transparency over the lead management process from initial contact to the close of the deal
Forecast sales, maximize importer and dealerships sales teams’ efficiency
Boost customer satisfaction by providing outstanding customer service – deliver timely communication via different channels
Make informed decisions through an intelligent BI tool
Share relevant information with OEMs and plan future marketing activities and sales strategies together

Build an engaged audience and have a meaningful conversation by personalizing all marketing communications. Find the insights in your dealerships’ sales activities, measure their efficiency, and make sure you don’t miss a lead.