June 29, 2018
ŠKODA strives to provide every customer with quality and efficient service in modern car parks and workshops. The quality of ŠKODA cars, manufactured by a factory with more than 100 years of tradition, coupled with a good price, is a guarantee for the strong presence of the brand in Bulgaria.
ŠKODA official importer and distributor head office – ŠKODA Center Sofia was opened in 2002. The development plans of the company continue in the direction of expansion and renewal of the trade-service network in the country and increasing the capacity of customer service. This is one of the reasons ŠKODA Bulgaria team decided on a new platform for business process management. They needed a unified single IT solution to embed all their systems and streamline activities in all departments. That is the reason they chose Microsoft Dynamics and DealerBox as the solution would bring the valuable know-how they needed to achieve their future goals.
ŠKODA implemented DealerBox modules Vehicle Sales, F&I and After-sales management. The Sales app delivers a deep insight into the whole sales process and optimizes the sales cycle within the company. The F&I module was implemented to cover the extended portfolio of financing and insurance services and related extras. DealerBox F&I helps ŠKODA employees create offers and contracts, get notifications on due payments, support various insurance options and many more. DealerBox After-sales helps ŠKODA be more efficient in their service operations and deliver better customer experience.
“We are very pleased that the exclusive representative of Škoda in Bulgaria trusted us by choosing our flexible software application – DealerBox. We know that having a clear and detailed view over your business is of great importance for any automotive retailer so we did our best to deliver a comprehensive platform that would help them work faster, effortless and more efficiently. Now they have a tool to help them meet any customer request and need.”, shared Ivaylo Damianov, Project Manager at DealerBox for the released project.
About Skoda Bulgaria
Euratec is the official ŠKODA importer and distributor on the Bulgarian market. The Bulgarian-Czech company Euratec was established in 1992. For 25 years now, the company has been successful being in top five automotive retailers in the country.
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